Citizen’s Charter

Republic Act No. 9485: an act to improve efficiency in the delivery of government service to the public by reducing bureaucratic red tape, preventing graft and corruption, and providing penalties therefor

CITIZEN'S CHARTER

HandbookCompliance ReportInformation Billboard

2023 (5th Edition)
2022 (4th Edition)

Certificate of Compliance

Admission of Patients

Availment of Point of Service-PhilHealth

Blood Requisition

Conduct of Public Bidding

Dental Services

Dietary Counselling for Out-Patients

Drug Testing

Emergency Consultation

Filing of Application for Job Vacancies Published

Histopathology

Integrative Medicine Section (IMS) Services

Issuance of Computed Statement of Accounts (SOA)

Issuance of Eligible to Avail PhilHealth Benefit Slip

Issuance of Itemized, Certified True Copy (CTC) of Statement of Account, Certified True Copy of Promissory Note, and Quotation Letter

Issuance of Official Receipt or Acknowledgement Receipt

Laboratory

Medical Assistance

Obtaining Drugs and Medicines for OPD, ER and In-Patients

OPD Consultation

OPD Triage

Procurement of Goods, Supplies, Equipment

Rehabilitation Medicine

Request for Certificate of Employment (COE), Service Record and other Human Resource Documents

Request for Certificate of Employment (COE), Service Record, Employment Verification and other Human Resource Documents (Online or via Electronic Mail)

Vehicle Transport-Ambulance

Walk-In Blood Donation